We take brand safety very seriously, and all of our campaigns go through stringent pre-campaign protocols to ensure brand safety.
In the unlikely occasion that a customer requests that we delete a placement for whatever reason, our AdOps staff will respond within 2 hours of receiving the report during UK business hours.
A description of the reason should be included in the information needed to ensure that a placement is removed quickly. Also, please provide a screenshot and URL of the infringing video so that our operations staff can immediately discover and remove it.
Given the amount of control that Limitless Now provides to its clients, we can ensure that any dangerous placements will be suspended individually without causing an interruption in the campaign's delivery. This level of control reduces both the negative influence on campaign reach and the campaign delivery timelines.
The provisions of the Insertion Order shall govern the contractual implications of failing to remove an ad placement in accordance with the Limitless Now Takedown Policy.
Please keep in mind that Limitless Now conducts re-targeting campaigns with the highest standards of brand protection. The Take Down technique, however, may alter depending on the nature of the retargeting process. This can be discussed with each customer on an individual basis prior to campaign approval.